Returns & Exchanges
At Penna & Co., we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, items can be returned or exchanged within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.
Ship the Items
Print the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing