Frequently Asked Questions
Everything you need to know about shopping with Penna & Co.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes approximately 3-5 business days within the continental US, while international orders may take 7-14 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, Penna & Co. ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our dedicated support team is available Monday through Friday via email at support@pennaco.com or through our live chat feature on the website.